Technical Account Manager - Customer Centric

We have an exciting opportunity for an Customer Technical Account Manager to join our team at Agrial Fresh Produce at our site in Wigan. 

This role will assume responsibility for the maintenance of customer technical relationships and to develop and consolidate a professional dialogue with our customers. The successful candidate will manage joint technical priorities, focussing on key metrics, complaint reductions, microbiological improvements, and general site improvements. The role reports directly into the Technical Manager and will have strong  and effective working relationships and high levels of contact, communication and engagement with Agrial commercial teams.

Pay: £Competitive plus annual bonus and benefits

Working hours: Mon-Fri - 8.30am to 5.00pm

Main Responsibilities

• Manager the customer technical relationship with the Agrial customer base.
• Hold regular face to face customer meetings to align priorities and promote the business in a positive way.
• Maintain close and effective relationships with site technical teams
• Attend conferences / meetings and feedback to sites on key actions
• Keep up to date with customer codes of practice and ensure site compliance by sharing requirements and managing process change.
• Maintain effective working relationships and high levels of contact, communication and engagement with Agrial commercial teams.
• Become a subject matter expert with thorough understanding of site capabilities and processes to maintain credibility with customers

Skills and Experience

• HACCP (CIEH) Certificate (intermediate or Advanced).
• Relevant qualification in internal auditing.
• Desirably, a degree in Food Science or Technology.
• Experience of building effective working relationships with food service and/or retail customers.
• Ideally ~5 years’ experience within a chilled food environment in QA/Technical roles.
• Previous experience in a FMCG high care chilled environment, and with managing people.
• Computer and data literate with the ability to interrogate data from technical systems.
• Good time management and organisational skills with a tenacious approach to data accuracy and reporting.
• A driver of change and constantly seeks opportunities for improvement.
• Exceptional influencing and relationship building skills, with strong communication skills.

What You Will Get In Return  

A competitive salary, inclusion in our annual bonus scheme and a range of employee benefits you’d expect from a market leading business, including:

• Life Assurance - three times your basic salary paid to your nominated beneficiary.
• 33 days holiday inclusive of Bank Holidays, which increases with service as well as additional holiday purchase scheme. 
• On site Occupational Health and free physio service. 
• Access to our Employee Assistance Programme: providing a Remote GP service along with a 24/7 helpline for financial, legal, medical and life issues.
• Personalised training and development.
• Employee discount and salary finance schemes. 
• Regular Recognition awards and an annual paid volunteering day.

About Us 

Agrial Fresh Produce is one of three UK food manufacturing factories which is a part of the larger 22,000 employee strong French co-operative group, Agrial. 

Our Wigan site is a well-established business unit that processes and distributes pre-packed, ready to eat, fresh salad bags and bowls to some of the UK's most well-known retailers and restaurants. We are based on Martland Park Industrial Estate, which is ideal for travel on the M61, M6 and M62. 

All UK sites operate under the name of Agrial Fresh Produce Limited and fall under Agrial's vegetable division. The business is more recognisable in the UK by its Florette salad brand and we are now one of the UK’s leading producers in the industry. Agrial has operations across 18 regions with 280 farming outlets and it's not just about lettuce! We have a recipe for success through our EPIC values and working together as one team.

Next Steps 

It’s an exciting time to join our business! We’re looking for positive and innovative people to join our professional team. If you have the skills and experience that we are looking for and want a fresh challenge, we would love for you to join us on our journey!  

Please apply directly or alternatively contact Will Kaye, Recruitment Officer, for a totally confidential discussion.  

Agrial Fresh Produce reserve the right to close this vacancy once we have received sufficient applications. Therefore, if you are interested, please submit your application as early as possible.

This role is being handled by the internal talent acquisition team, and so recruitment agency support is not required.

We are committed to supporting the mental health and wellbeing of all of our staff. That’s why we’ve taken the Mental Health at Work Commitment and are currently delivering a programme of activities to ensure that everyone can have open and honest conversations about their wellbeing in the workplace and feel supported. We encourage applications from persons with experience of poor mental health and are committed to supporting our employees to fulfil their potential and perform at their best in work.

Agrial Fresh Produce Ltd is an Equal Opportunities employer. In addition, as part of Responsible Recruitment, Agrial Fresh Produce Ltd believes in the Employer Pay Principle.